The SenseGap terms, in plain English.

Last updated October 28, 2026

Who we are

SenseGap is run by Tudor Totolici, an individual based in Romania (“we”, “us”). You can reach us at hello@sensegap.com. These terms apply when you create an account or pay for a plan at sensegap.com.

The service

SenseGap measures how AI crawlers, assistants and other bots visit the websites you connect, and shows the results in a dashboard and in reports. How it works describes the setup. We keep improving SenseGap, so features may change over time. We won't remove a core part of a paid plan in the middle of a period you have already paid for.

Your account

• You need to be at least 18 and able to agree to these terms, for yourself or for the organization you sign up for.
• Only connect websites you own or are allowed to measure. If you connect a client's site, you are responsible for having their permission.
• Keep your sign-in and collector keys safe. You are responsible for what happens in your account and for the people you invite to it.

Plans and payment

Paid plans are billed monthly, in advance, in US dollars. The plans and what each one includes are on the pricing page. Your plan renews each month until you cancel.

Payments are handled by Stripe's Managed Payments service: your purchase is sold through Link, Stripe's payment company, which is the merchant of record. It charges your card, works out and collects any sales tax or VAT (shown at checkout before you pay), and issues the receipt. Your card statement shows LINK.COM* followed by SenseGap. Link's own payment terms, shown at checkout, apply to the payment; these terms apply to the service.

You can switch plans at any time from Billing in your dashboard. The difference is prorated: you get credit for the unused part of your old plan and pay for the rest of the month on the new one.

One month over your plan's bot visits costs nothing. If you are over it two months in a row, we email you and suggest the next plan. We never move you to a more expensive plan without asking.

If a payment fails, Stripe retries it and emails you. If it still fails, the subscription ends and the dashboard locks until you pick a plan again. Your data is kept as described on the privacy page.

We may change prices. You will get an email at least 30 days before a new price applies to you, and you can cancel before then.

Cancelling

Cancel any time from Billing in your dashboard, in two clicks. Your plan stays active until the end of the month you have paid for and then doesn't renew. There are no cancellation fees.

Refunds

If SenseGap isn't right for you, write to hello@sensegap.com within 14 days of your first payment and we refund it in full. After that, payments for months that have started are not refunded, and cancelling stops the next payment. If we charged you by mistake, or the service was down for a large part of your month, write to us and we will make it right.

If you are a consumer in the European Union, this 14-day refund covers your right of withdrawal, and nothing in these terms limits the rights consumer law gives you.

Fair use

Don't use SenseGap to break the law, to measure sites you have no right to measure, to attack or overload our systems or anyone else's, to get around plan limits, or to resell the service without our agreement. If an account does, we may suspend it. Unless the harm is serious or urgent, we will warn you first.

Your data

The visit records from your sites and your reports are yours. We use them only to run SenseGap for you, never sell them and never share them with advertisers. The privacy page says exactly what we collect, how IP addresses are shortened and when records are deleted. If you need a data processing agreement, we provide one on request.

The bot list and verification code we publish under the MIT license are covered by that license, not these terms. See open source.

Measurements and estimates

We verify bots and count visits as carefully as we can, and we show the evidence behind each verdict. Some numbers, such as topics, are statistical estimates, and the dashboard labels them as estimates. Bots change their behavior without notice, so treat the reports as strong evidence, not a guarantee, before you make important decisions on them.

Liability

SenseGap is provided as it is. We work to keep it available and accurate, but we can't promise it will never be interrupted or never make a mistake. As far as the law allows, we are not liable for indirect losses such as lost profits, revenue or data, and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing here limits liability that can't be limited by law, including for fraud, gross negligence or the rights of consumers.

Ending the service

You can close your account at any time by writing to us. We delete your sites' records and account data as described on the privacy page. If we ever stop offering SenseGap, we will tell you at least 30 days in advance, refund any period you paid for and haven't used, and let you export your data first.

Changes to these terms

If we change these terms in a way that matters, we email you at least 30 days before the change applies and update the date at the top of this page. If you don't agree, you can cancel before then.

Law and contact

These terms are governed by the law of Romania. If you are a consumer, you also keep the protection of the law where you live, and you can bring a claim there. Questions about these terms go to hello@sensegap.com.